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A list of all the breakout sessions to be in Baltimore for the 2010 Forum...


Social Media: The Bottom Line

Amy Martin, Founder, Digital Royalty

Amy Martin, Founder, Digital Royalty
Social Media Breakout Session Leader


How can social media both save and make you money?

How can you increase television ratings using these new forms of communication?  

What’s the risk of inaction?

Amy Martin, the creator of Twitter’s “Random Acts of Shaqness” will answer these questions and provide the bottom line.
(No fancy terms or formulas, promise!)

Here are some of the items that Amy will discuss...
  -  Top three ways to monetize social media
  -  How social media can save you money
  -  How to converge mediums to increase TV viewership, ratings,
     and fan engagement
  -  Why the sports industry is perfect for monetizing social
     media

A little background on Amy:

Amy Martin began her career living the agency life, working with clients such as the Arizona Cardinals, Phoenix Coyotes and the Super Bowl XLIII Host Committee. Following her agency stint, Amy transitioned to a new position with the Phoenix Suns. During three seasons with the Suns, she was responsible for concepting, pitching, executing, and measuring digital marketing partnerships. It was her success developing and monetizing the Suns digital media platform that lead her to entrepreneurship and the creation of Digital Royalty, a Phoenix-based firm specializing in digital integration and social marketing. Her most notable example of success is the growth of Shaquille O'Neal's digital brand via social media, implementation of measurable strategies and the procurement of major endorsement deals. Digital Royalty clients include the UFC, Chicago White Sox, Discount Tire, and Shaquille O'Neal to name a few.

 
Managing Up: Dealing with Ownership Groups and Executive Boards



Steve LaCroix
VP, Sales and Marketing/Chief Marketing Officer, Minnesota Vikings

Steve LaCroix
VP, Sales & Marketing/CMO
Minnesota Vikings
Senior Management Session Leader


Most senior management positions require oversight of a variety of disciplines and personnel within your company, but managing up also comes into play in many cases. Steve LaCroix and a few sports industry veteran panelists will offer a variety of insights geared towards involving ownership groups and executive boards in your day-to-day business...creating a winning formula from top to bottom.


A little background on Steve:

Steve LaCroix enters his 9th season with the Vikings in 2009 as the teams Vice President of Sales and Marketing, adding the title of Chief Marketing Officer in 2008. LaCroix oversees all aspects of Vikings generated revenues, including corporate sales, sponsorships, media sales, ticket sales, suite sales and hospitality. LaCroix also leads the teams marketing, radio and television programming, websites, new media initiatives, merchandise and e-commerce operations, community and special events, marketing partnerships, advertising, branding, promotions and game day activities.


The 2010 NSF ADchievement Awards Finalist Showcase

Ron Seaver, President, The National Sports Forum


The seventh annual NSF ADchievement Awards recognize the best sports-themed advertising from the previous year in eight different categories. Over 500 ads are entered into the competition from throughout the sports industry, including: major and minor league teams, colleges, players associations, retail stores, and television networks. A preliminary judging panel of advertising experts narrowed the submissions down to six finalists in each category. In this session, the finalists will be on display and session attendees will have the opportunity to vote to determine the category winners.

A little background on Ron:

Ron Seaver founded the National Sports Forum in 1996 as a way for the different teams, leagues, and events in North America to come together to share best practices in ticket sales, marketing, sponsorship sales, business development, and fan entertainment.
 
As President of the National Sports Forum, Ron works closely with the NSF Steering Committee on the planning of the agenda as well as selection of speakers, panelists, and session leaders for the annual conference.
 
Ron's career in the sports industry spans over 25 years. Prior to starting the Forum, Ron worked on the team side as well as the agency side of the sports industry.


Diversity in Sports World:
Attitudes More Than Numbers

Dr. Richard Lapchick
Chair of DeVos Sports Business Program
University of Central Florida


Dr. Richard Lapchick
Chair of DeVos Sports Business Program
University of Central Florida
Senior Management Session Leader


This session will be about diversity in sports being a business imperative.  The speaker, considered the nation's leading expert on diversity in sport, will discuss not only how to change the workplace staff so that it looks more like America, but also how to change internal attitudes so that the atmosphere is the most productive possible work environment.


A little background on Dr. Lapchick:

Human rights activist, pioneer for racial equality, internationally recognized expert on sports issues, scholar and author Richard E. Lapchick is often described as "the racial conscience of sport." He brought his commitment to equality and his belief that sport can be an effective instrument of positive social change to University of Central Florida where he accepted an endowed chair in August 2001.  In five years it was named one of the nation's top five programs by the Wall Street Journal, the Sports Business Journal and ESPN The Magazine. In 2009 it was named the #1 MBA program in the nation for volunteer service and leadership.


7 Touches


Will Ellerbruch, Regional Sales Manager, Daktronics


Will Ellerbruch
Regional Sales Manager, Daktronics
Customer Service Session Leader


Will Ellerbruch, Regional Sales Manager of Daktronics, will host a panel that discusses different methods of staying in contact with customers during the year. They will analyze how many times a year you touch your customer and the different methods available for use.  He will reveal best practices for generating strong relationships and will also share tips on where to focus your efforts to ensure you're hard work doesn't go unnoticed.

Panelists to include:

Mike Mulhall, Director, Ticket Sales, Cleveland Indians

Mike Tomon, VP of Sales and Service, Cleveland Cavaliers

David Brown, Regional VP, Midwest, IMG College


Matt Brown, VP of Corporate Partnership Sales,
Detroit Red Wings/Olympia Entertainment


A little background on Will:

Will Ellerbruch is a regional Sales manager for the Great Lakes Region in the Large Sports Venues market.  His responsibilities include selling to major league sports teams, minor league sports teams, colleges, universities and other sports.  He works with facilities to discuss how to generate revenue using LED and digital signage products.  Ellerbruch earned a Bachelor of Science degree in sports management and a minor in business form Valparaiso University in Valparaiso, IN.

Major projects Ellerbruch has worked while at Daktronics included the Steelers, Colts, Browns, Bengals and Lions of the NFL, Blue Jackets and Red Wings of the NHL as well as the Indians, Pirates, Tigers and Reds of MLB. 


Great Marketing During a Lousy Economy


David Warschawski, CEO & Founder, Warschawski


David Warschawski
CEO & Founder, Warschawski
Marketing Session Leader



David Warschawski, CEO & Founder of Warschawski, ranked the U.S. #1 small agency for the last three years, will host an interactive session on how to capitalize during a down economy.  David will share best practices for generating powerful ROI on limited budgets.  He will also share tips on where to focus your time, money and energy to ensure youre getting the biggest bang for your buck.


A little background on David:

David established Warschawski in 1996 to provide clients with the highest quality of PR, marketing, advertising and branding service.  He founded the company on his wide range of experience and expertise in the field of public relations and marketing, as well as his years of experience in brand building and business achievement consulting. Warschawski was named Small Agency of the Year for the U.S. in 2006, 2007 and 2008.  Over the last ten years alone, Warschawski has won more than 200 awards for its work.  For eight consecutive years, Warschawski also has been ranked as one of the top 20 Best Agencies To Work For in the U.S. Today, Warschawski serves Fortune 500 and Inc. 500 companies.  Prior to founding Warschawski, David worked at Edelman in New York City, at that time the number one rated large U.S. agency.  Prior to Edelman, he worked at The Dilenschneider Group in New York City.


Show Me the Money:
Maximizing Your Team's Media Buys in Today's Challenging Market


Robert Sostman, President, SportsCall
Jack Silver, EVP, Dir. of Client Services, US International Media


Jack Silver
EVP, Dir. of Client Services,
US International Media
Advertising Session Leader


Robert Sostman
President, SportsCall
Advertising Session Leader

This session will provide insights and discussion on how team and property attendees can get "more mileage" out of their media buying. How to develop successful strategies, select the right medium and execute a plan to maximize your teams results. What you should know (that your agency probably isnt telling you) that can save you money and/or bring you added value.

A little background on Jack:

Jack Silver, a veteran of over 30 years in marketing, advertising, and media, began his career in advertising with Sears' West coast in-house broadcast agency, "STAR" (Sears Television and Radio) Advertising. In 1980 Jack left Sears to join J. Walter Thompson. He worked there until he joined the Western International Media team in 1983. After a 20 year career at Western his client list had included accounts like Home Depot, In-n-Out Burger, U.S. Immigration and Naturalization Service. Additionally, Jack founded Western's Multicultural Group, where he carried the title of CEO. In 1996, Jack was elevated to the position of Executive Vice-President, Director of Account Services. In joining the U.S. International Media team, Jack brings his varied and wide ranging experience in advertising, marketing, client relationships, and media management to the Company.

A little background on Robert:

After spending 15 years in sports marketing and management at Brown Kraft & Company and M.G. Young, Robert joined the U.S. International Media family in 2000 as President of the SportsCall division. SportsCall provides technological turnkey media services to sports organizations across the U.S., including the University of Southern California Trojans, the San Diego Padres, the Mississippi State Bulldogs and the New Jersey Devils among others.


The 2010 NSF
Corporate & Industry Survey



Ron Seaver, President, The National Sports Forum
Jim Kahler,
Ex. Dir. of Center for Sports Administration, Ohio University
 


Ron Seaver
President
The National Sports Forum
Sponsorship Sales Session Leader


Jim Kahler
Ex. Dir. of Center for Sports Administration
Ohio University
Sponsorship Sales Session Leader

Want to know what Sponsors are saying? Or which sports do the best job and what teams and event Executives are saying? How do Sponsors really evaluate packages? The 2010 Corporate & Industry Survey is an in depth review of the opinions of team/ event executives and leading corporate sponsors on sports marketing. The country’s top Corporate Advertisers and Sponsors have spoken! Find out what both sides are saying as this session with Jim Kahler and Ron Seaver uncovers the inside information.

A little background on Jim:

Jim Kahler was named as Executive Director of the Center for Sports Administration at Ohio University in December of 2005. In this role Kahler is directly responsible for the overall administration of the graduate and undergraduate sports administration/management programs at Ohio University and has a wide variety of responsibilities including but not limited to teaching, development, recruiting and alumni relations.

Previous to taking his current position at Ohio, Kahler had been the executive director of the sports business specialization in the W.P. Carey MBA and a lecturer in the department of marketing since 2002. 

Prior to his time at the W.P. Carey School, Kahler spent time with the Cleveland Cavaliers (NBA) and Rockers (WNBA), where he was senior vice president of sales and marketing.  He was named to that position in November 1991 and was responsible for ticket, corporate and broadcast sales, as well as marketing and public relations for the Cavs/Gund Area Company. 

Kahler received a B.A. in Business Administration from Xavier University in 1980 and a master’s degree in sports administration from Ohio University.  Jim and his wife, Katie, have four children-Peter, Meaghan, Jimmy and Caitlin.


The Dynamic Duo:
Maximizing Single Game Revenue
While Protecting Season Ticket Holders


Barry Kahn, President and CEO, Qcue
Russ Stanley,
Managing VP, Ticket Services/Client Relations, San Francisco Giants


Barry Kahn
President and CEO
Qcue
Ticket Sales Session Leader


Russ Stanley
Managing VP, Ticket Services/Client Relations
San Francisco Giants
Ticket Sales Session Leader

Setting ticket prices is like trying to predict the future. Set prices too low and you minimize returns, set them too high and you have an empty stadium. By setting ticket prices six months in advance, youre begging to miss the mark. So you didnt anticipate your team was going to be in the playoff picture, sign the top free agent or chase a record? Its too late now to reap the sales benefits. Or is it? Dynamic pricing offers teams a way to respond to consumer demand and maximize revenue in the face of uncertainty. If done right, this new pricing strategy can not only maximize your single game revenue, but also protect your season ticket holders, walk-up fans and your brand.

A little background on Barry:

Barry Kahn founded Qcue and serves as the companys CEO. An economist and a business leader, Barry provides guidance on ticketing strategy to leading sports teams, concert promoters and venues, helping them set the right price at the right time and provide the best value for fans.

With Qcues innovative strategy and technology, the SF Giants became the first professional sporting team to implement dynamic pricing and have quickly seen increased ticket sales and revenue. Barry has authored numerous papers on ticketing strategies and has been quoted by leading media outlets including The Financial Times, Sports Illustrated, CNN Money, Bloomberg, The New York Times and CNBC. He holds a Ph.D. and a M.S. in Economics from the University of Texas at Austin.


A little background on Russ:

Russ Stanley, who enters his 21st season with the San Francisco Giants, is responsible for the ticket sales of all events at AT&T Park and the teams Spring Training facility, Scottsdale Stadium.

Stanley and his service-oriented team of sales, operations, client relations, and luxury suites staff have implemented many progressive ideas that have improved the experience of season ticket holders.  During his tenure, the team has developed many fan friendly programs to alleviate the pressure for season ticket holders who must purchase and use 84 games.  Whether its reselling tickets online, relaying via email, or donating tickets, Stanleys team has built the infrastructure to do it all online. This year the team is rolling out Dynamic Pricing where prices will change daily based on market conditions such as starting pitcher, current record and weather.

The San Francisco State graduate came to the Giants after eight years at Marine World, in both Redwood City and Vallejo.


OUTRAGEOUS Advertising that's OUTRAGEOUSLY Effective


Bill Glazer, President, Glazer-Kennedy Insider's Circle


Bill Glazer
President, Glazer-Kennedy Insider's Circle
Advertising Session Leader



Bill Glazer is the Secret Weapon that has taught Ron Seaver the marketing that he incorporates to grow the National Sports Forum. He is the President of Glazer-Kennedy Insider's Circle, Professional Speaker, Marketing Consultant and Coach, and a much sought-after copywriter. After 30-years of 'in-the-trenches' work with his own hugely successful businesses, he perfected his unusually effective advertising (i.e. Outrageous) combined with Direct Response marketing that routinely receives outstanding responses.

Today, clients pay Bill Glazer a minimum of $25,000 plus royalties to write advertising for them and they'll wait routinely 9-months for a $12,000 day of consulting.

During his talk "OUTRAGEOUS Advertising That's OUTRAGEOUSLY Effective," Bill will show you ready to use examples that you could take back and apply in order to create hugely successful sports franchises (the first 50 to attend will also receive a free copy of Bill's new best seller book).



A little background on Bill:

Bill Glazer is one of the most celebrated marketing advisors in the world. He is best known for his OUTRAGEOUSLY EFFECTIVE direct-response advertising and direct mail. Many of his campaigns have pulled in over one million dollars in sales.

Bill and his "Outside the Box" Marketing Strategies have often been featured in the most prestigious Marketing Magazines in the world. Most recently, DM News, which is the newspaper of record for Direct Marketers, ran a feature story on Bill's Outrageous Marketing Strategies that are Outrageously Effective.

In 2000, the industry journal MR Magazine names Bill and his BGS Marketing System to the list of the 100 Top People, Places, and Things Impacting the Industry at the Millenniumthe equivalent of being named to People or Time Magazine's list of the 100 most noteworthy or influential individuals.

Perhaps the shining jewel of Bill's accomplishments was his winning the prestigious RAC Award at the 2002 Retail Advertising Conference.  This honor is equivalent in retail as the Oscars are to movies and the Emmys to television.

Dan Kennedy, America's top marketing consultant, recently said of Bill: As you might imagine, given my extensive travels, speaking to over 200,000 businesspeople a year for ten consecutive years, Ive seen the advertising and marketing of hundreds and hundreds of people and nobody, and I mean nobody has a handle on direct-response advertising and marketing for business like Bill does.

In 2003, Dan Kennedy asked Bill to partner with him to provide marketing and business building advice to both of their list of members that now tops 200,000 worldwide.


Season Ticket Renewals and
New Business Sales Concepts



Tom Sheridan, Director of Ticket Sales, Chicago White Sox
Andrew Silverman, Executive Vice President - Sales, Texas Rangers
 


Tom Sheridan
Director of Ticket Sales
Chicago White Sox
Ticket Sales Session Leader


Andrew Silverman
Executive Vice President - Sales
Texas Rangers
Ticket Sales Session Leader

This session will discuss new, out of the box, season ticket renewal and new sales concepts that are truly moving the needle.

Season Ticket Renewals: Chicago White Sox Director Tom Sheridan will discuss various successful season ticket renewal campaigns including early renewals programs, premium renewal solutions and combining these campaigns with new sales timelines.

New Business Sales Concepts: The Texas Rangers have utilized the new Turnkey Prospector G2 system to make their outbound sales efforts more efficient and increase their closing rates. Rangers EVP of Sales Andrew Silverman along with Haynes Hendrickson from Turnkey Intelligence will present how the Rangers are currently using Prospector G2 to deliver better qualified leads to their sales reps by using state of the art scoring models and detailed personal data automatically appended by the G2 system.



A little background on Tom:

Tom Sheridan is in his 15th season with the Chicago White Sox and has been in the sports marketing field for over 20 years. He is responsible for the sales and service of all individual, season, group and premium seating functions at U.S. Cellular Field.  Tom has been on the Chinatown Chamber of Commerce advisory board in the past and is currently on the advisory boards of the Association of Luxury Suite Directors (ALSD) and the National Sports Forum (NSF). 

In 2008, he was presented with the Illinois State University Public Relations Alumnus of the Year award and continues to stay involved with the university as much as he can. Mr. Sheridan received a bachelor's degree in Public Relations, with a minor in Economics from Illinois State University in 1990 and currently serves on the Advisory Board for the Department of Communications at the university.

Mr. Sheridan currently resides in Frankfort, Illinois with his wife, Mary, and two children, Grace and Ryan.


A little background on Andrew:

Andrew Silverman joined the Texas Rangers Front Office Team in March of 2003 and was named to his current position in August of 2007.  He is responsible for all aspects of the Rangers sales, overseeing corporate sponsorship, season tickets, group sales, suite sales, and individual businesses.  He came to Texas with over 15 years of sales experience in professional sports. 

Silverman spent the previous three seasons with the National Hockey League's Columbus Blue Jackets as the Vice President of ticket sales.  He oversaw all ticket sales and operations for the Blue Jackets and other events at Nationwide Arena.  Previously he spent four years as director of ticket sales and group sales manager with Anaheim Sports, the business unit responsible for the management and operation of both the Anaheim Mighty Ducks and Anaheim Angels.  Prior to his stint in Anaheim, Silverman worked for the Los Angeles Kings for eight seasons. 

Silverman graduated with a degree in marketing from the Marshall School of Business at the University of Southern California in 1988.  He and his wife Lisa, along with their daughters Katie and Emma, reside in Southlake, Texas.


How to Sell a Million Tickets a Week


Jeff Meyer, Sr. VP, Event Marketing & Sales, North America, Feld Entertainment


Jeff Meyer
Sr. VP, Event Marketing & Sales, North America
Feld Entertainment
Ticket Sales Session Leader



Do you think you could sell a million tickets a week? More importantly, are you? Proven ticket sales strategies are a secret to be shared. Join Jeff as he brings some insight and advice on some of the best, most effective methods/strategies that Feld Entertainment has employed to sell major quantities of tickets all across the world.


A little background on Jeff:

As Senior Vice President of Event Marketing and Sales, North America, Jeff Meyer oversees ticket sales, advertising, promotion, local/regional sponsorship, and strategic alliances for all North American engagements of Feld Entertainments touring spectaculars. These tours include: 3 units of Ringling Bros. and Barnum & Bailey , 2 tours of Disney Live, 6 tours of Disney On Ice, 100+ Monster Jam events, FMX Freestyle Motocross, Arenacross, the Supercross racing series and the recently launched Nuclear Cowboyz tour.

His career at Feld Entertainment began in 1987 as a Regional Marketing Director responsible for promoting events in 40 markets spanning from Augusta, Georgia to the San Francisco Bay Area and parts of Canada.  In 1994, he took on the role of Director, Sponsorship and Strategic Alliances and managed a number of relationships with fortune 1000 companies.    In 2002, Jeff was elevated to Senior Vice President and has been in his current position since.  A native of Denver, CO, Meyer received his Bachelor of Science in Commercial Recreation as an Eisenhower Evans Scholar from the University of Colorado at Boulder.  He resides in Leesburg, VA with his wife and three children.


The 3 Social Media Musts


Sundeep Kapur, VP, Strategic Marketing, NCR eCommerce


Sundeep Kapur
VP, Strategic Marketing, NCR eCommerce
New Media Session Leader



Did you know... if Facebook was a country, it would be the fifth largest in the world? That the news of Michael Jackson's death overpowered Twitter due to the outpouring of fan tweets? That 22 of the 100 Most Popular Websites are blogs?

We've talked about the importance of engagement and the significance of social media in our industry, but despite popularity some are only flirting with the potential. This session will help you make the most of your Facebook, Twitter and blogging efforts, help you reach followers effectively, and fully engage social media in your marketing mix.



A little background on Sundeep:

Sundeep Kapur has been assisting marketers with email marketing strategy since 1997. Sundeep is an industry veteran working with customers across multiple industries helping them to enable technology and services to brand, personalize and speak to customers more effectively. Read more about his work on his daily blog: www.emailyogi.com.


The 2010 NSF SAMMY Award

Finalists' Presentations

2010 SAMMY Award Finalists
 

Fan Cans, LLC Milwaukee Brewers Oklahoma City Thunder
Qcue Seattle Sounders FC Maple Leaf Sports & Entertainment

------------------------------

Theres an old saying that goes: a good idea doesnt care where it comes from.  As most NSF alums know, the Forum is all about idea sharing.  At the end of the Finalists' Presentation, you'll be able to take home six "killer" ideas and begin to implement them in your own organization!  Later that evening, we'll announce the 2010 SAMMY Award winner at the Budweiser Gala at M&T Bank Stadium.

A little background on the NSF SAMMY Award:
The SAMMY Award showcases the best ideas that a company or organization has "put into play" within the past year.  Three questions are all it takes: What was your OBJECTIVE?  What ACTION did you take to accomplish that objective?  What was the RESULT of that action?  The top six submissions are determined by collegiate and professional sports teams in San Diego.  The six finalists then present at the National Sports Forum and the winner is determined by Forum attendees.


Negotiating Success in Difficult Times


Ron Shapiro, Chairman, Shapiro Negotiations Institute


Ron Shapiro
Chairman, Shapiro Negotiations Institute
Senior Management Session Leader


Master Negotiators Ron Shapiro and his business partner Michael Blackstone will lead this interactive and unique open forum negotiation experience. They'll share the process that continues to wow even the most experienced of negotiators and opens their minds to improved ways of doing business. Every leader needs negotiation tools to do deals and manage and coach his or her teams. Ron Shapiro and Mike Blackstone draw on their years of management and negotiation experience and negotiation training seminars to introduce those tools.

A little background on Ron:

Expert Negotiator, Sports Agent, Attorney, Educator, New York Times Bestselling Author, and Civic Leader, Ron Shapiro attended Haverford College and graduated Cum Laude from Harvard Law School in 1967.  USA Today called Ron Shapiro "one of baseball’s most respected agent-attorneys," and The Sporting News named him one of the "100 most powerful people in sports.” His impressive list of clients includes more Hall of Famers than any other agent, including Cal Ripken, Jr., Jim Palmer, Brooks Robinson, Kirby Puckett, and Eddie Murray, and 2009 AL MVP, Joe Mauer, who have benefited from the more than one billion dollars in contracts that Mr. Shapiro has negotiated. Mr. Shapiro has negotiated on behalf of, or served as deal coach to, Fortune 500 companies, government agencies, as well as entertainment and news personalities. Ron Shapiro is frequently cited by parties representing each side in a negotiation as the ultimate "Win-Win" negotiator. In 1995 he founded Shapiro Negotiations Institute, a negotiation seminar and consulting firm that has trained over 350,000 professionals in the art of negotiation, dealing with difficult personalities, and enhancing preparation and listening skills.